DRAFT — pending legal review, not yet in force. This document has not been reviewed by qualified legal counsel and does not constitute a binding agreement or legal advice.
Your data protection rights
Under GDPR (EU and UK) you have rights over the personal data we hold. This page explains each right and how to use it.
The short version: You can ask to see your data, fix it, delete it, limit how we use it, get a copy to take elsewhere, or object to a use. Most requests are handled by email to support@pivotscanner.com. You can export your data yourself at any time.
Access (Article 15)
You can ask what personal data we hold about you and get a copy. Email us and we will confirm what we process and send you a copy.
Rectification (Article 16)
If your data is wrong or out of date, you can correct most of it directly in the app. For anything you cannot edit yourself, email us and we will fix it.
Erasure (Article 17)
You can ask us to delete your data. To request erasure, email support@pivotscanner.com from the account's email address. Erasure fully removes your company and user record, including every linked record (vessels, crew, certificates, rest hours, maintenance, documents) and your uploaded document files. Live data is deleted straight away. Copies that sit in backups age out on the backup window and are re-deleted if a backup is ever restored — see the retention policy for the backup windows. Note: some records we must keep by law (for example seafarer rest-hour records) are kept for the life of the account and removed on account closure.
Restriction (Article 18)
You can ask us to pause the use of your data while a question about it is being resolved — for example while we check a correction you asked for.
Portability (Article 20)
You can get your data in a portable format to take elsewhere. You do not need to ask us — export it yourself at any time from Settings → Export your data, which downloads every record we hold for your company as CSV files or a single JSON file.
Objection (Article 21)
You can object to a particular use of your data. We do not use your data for advertising or profiling, so this mainly applies to direct communications. Email us to object and we will stop the use.
How to make a request
Email support@pivotscanner.com from your account email address and tell us which right you want to use. We may need to confirm your identity. We aim to respond within one month, as GDPR requires.
Complaints
You also have the right to complain to a supervisory authority. In Germany this is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA). In the United Kingdom it is the Information Commissioner's Office (ICO).
Last updated: 2026-07-12